Refund Policy

When You're Eligible for a Full Refund

• Your payment was confirmed but the top-up could not be delivered (item out of stock, game server error, or provider issue).
• You were charged but never received an order confirmation.
• Duplicate charges for the same order.

When Refunds Are Not Available

• The top-up was successfully delivered to the in-game account you provided.
• You provided an incorrect user ID, server, or other game detail that caused the delivery to fail.
• The order was cancelled because your payment expired or was declined — no charge was made in this case.

Refund Process

Refunds are returned to your original payment method via Midtrans. Processing typically takes 1–5 business days depending on your payment provider. You will receive an email when the refund is issued.

If your order shows "Refund requested" in your account, our team is processing it. If it remains in that state for more than 3 business days, please contact us.

How to Request a Refund

Most eligible refunds are issued automatically. If your order shows "Failed" and no automatic refund was issued within 24 hours, contact us with your order ID (shown in your account) and we will process it manually.

Contact

For refund inquiries, please contact us via the email address listed on our store. Include your order reference number for faster processing.